rack.jpg

Welcome to the Terms and Conditions

Firstly, rest assured that if anything goes wrong with your purchase, we will endeavour to rectify the problem to the satisfaction of all parties and as soon as is possible.

 

For any issues or questions, go the F.A.Q to find the answer, or contact Leanne via email

1) All items currently offered for sale on this website are based upon original artworks by Barry Ross Smith and the image copyright remains with Barry Ross Smith

 

2) When purchasing artworks or prints, you are purchasing the item itself and not any rights to replicate, reproduce or distribute the image.

 

3) All orders will be dispatched within 3 - 10 working days of the order date unless unforeseen circumstances interrupt. PLEASE NOTE: We cannot freight to P.O.Boxes.

 

4) Art+Life Machine Ltd trading as Barry Ross Smith aims to have this website up to date with the correct availability for any artwork/prints, however if for some reason an artwork/print is unavailable at the time of ordering we will cancel your order, notify you via email and process a full refund within 7 days of the date of the order.

 

5) If for some reason there is incorrect information on a listed item we will amend as soon as informed.  Art+Life Machine Ltd reserves the right, at its discretion, to change, modify, add, cancel or remove incorrect orders, as well as individual items from this website, without any prior notice. Art+Life Machine Ltd do not accept any accountability, or responsibility for any mistakes or incorrect listings on this website. 

 

6) Cancellations or changes to orders:

 

  1. There will be no charge up until the time the order has been dispatched. Prior to dispatch the order can be cancelled or changed, for any reason by contacting us via phone ‘within 72 hours’ from when you placed the order. We will refund your payment via the original payment method as soon as possible. We aim to do this within 7 days.

  2. ​If the order is cancelled or changed ‘after’ the order has been dispatched, or you change your mind after you receive the item, you must inform us via email or phone within 72 hours of ‘receiving’ the item of your intention. You will be liable for the postage cost to return the item to us and it is your responsibility to package the item/s carefully to ensure it (they) reach us in good condition. It is advised to leave and return the artwork / print in the packaging it was sent in unless for some reason this is not possible, or the packaging is damaged. When the items are returned to us in their original condition, we will refund your payment via the original payment method. We aim to do this within 7 days. If the goods are returned damaged, any refund payable, is forfeited.

 

Damaged Goods
Any goods which are received by the customer which are found to be damaged we ask you to advise us immediately and forward to us photographs of all and any damage for insurance purposes. We will endeavour to rectify the problem to the satisfaction of all parties.

 

Your Data Protection

All information taken by www.barryrosssmith.com is strictly confidential and will not be shared with any third party. The information collected will be used to process your order accurately and may be used to inform you of any offers or news from ourselves.  If you do not wish to hear from www.barryrosssmith.com you will be given the option to unsubscribe from this. You can update any of your information at anytime by contacting us.

Free delivery anywhere in New Zealand!

Get it delivered to right to your door in New Zealand for free! 

 

World-wide destinations (including Australia) are free when you spend over NZ$150.00

Australian destinations - if your order is under $150.00, the total shipping cost is NZ$19.00
All other destinations (Worldwide) - if your order is under NZ$150.00, the total shipping cost is NZ$45.00

All items are shipped from Auckland, New Zealand
You will receive notification once your purchase has been sent. (See note below for International purchases). 

PLEASE NOTE: Some parcels via International deliveries are only semi-tracked all the way. Our parcel tracking is available to the airline freight company and are very limited when it comes to tracking outside the NZ border. Contact us if you wish to purchase additional tracking or insurance for your item.
 

Guidelines for Shipping

We cannot courier to P.O.Boxes, please make sure you supply a physical address and phone number

 

  • The Standard paper prints are sent in a hard pouch and all other sizes  in paper or Premium prints are sent rolled in a sturdy tube.

  • Unstretched canvas prints are sent rolled in a tube (Recommended for overseas buyers)

  • Framed prints and stretched canvas are sent in a cardboard box . PLEASE NOTE: Framed prints have glass - ‘Paper’ prints are highly recommended for overseas buyers - or contact us to enquire about insurance to overseas destinations.

Want to know more?  - head to Frequently Asked Questions

The Edge of the World

Leanne had a professional career in visitor service and now works the customer/admin side of the business. Taking care of the retailers and customers, fulfilling orders, packaging, shipping and invoicing. In busy times, our two daughters are bought in to help out. 

Barry is a full time professional artist with a long career in solo and group exhibitions. He sells his original artworks through galleries, private commissions & direct to his art collectors.  His artworks grace the walls of corporate businesses, hospitals, institutions and the homes of clients all over the world.

As a way of sharing Barry’s iconic images with the wider public we have produced these prints of his works. They are available through selected retailers and on this website. We handle and check every print to ensure it is a quality product. We are a family owned business from right here, in New Zealand, so when you buy from this website you are not only supporting ‘NZ made’ you are supporting New Zealand arts by purchasing directly from the artist.

We try to do our part for future generations  - so our paper offcuts and tubes all go to a local Playcentre and we recycle and reuse whenever we can. We like what we do, so feel free to contact us if you have a question and we will do our best to help, you  contact us at info@barryrosssmith.co.nz

Leanne and Barry

Rack of Lamb

A little about the small family business and a contact email for questions

About Us

Guidelines and costs for delivery locally and internationally

Delivery

Frequently Asked Questions

F.A.Q

Fine establishments near you where you can purchase our range of products

Stockists

If anything goes wrong with your purchase, we will endeavour to rectify the problem to the satisfaction of all parties and as soon as is possible. Here are the rules that we work by and the expectations with purchasing our items

Terms & Conditions

Shop Info